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Privacy Policy

General Information and Mandatory Information

Responsible Party

The responsible party for data processing on this website is:

Erzen Hyko
iseremo GmbH
Münsterstraße 126
40476 Düsseldorf

The responsible party decides alone or together with others about the purposes and means of processing personal data (e.g., name, contact data, etc.).

Data Processing on the agentivo.ai Platform

The agentivo.ai platform provides AI-powered digital assistants ("AI employees") with which users can interact and delegate tasks. In the course of use, the following data is processed:

  • Platform usage data (e.g., interactions with AI agents)
  • Free text inputs and chat histories
  • Account data (name, email, password hash, permissions)
  • Protocol data for automated task execution
  • Communication data (e.g., support requests)

Processing is carried out for the purpose of providing, improving and securing the services (Art. 6 para. 1 lit. b and f GDPR).

Withdrawal of Your Consent to Data Processing

Some data processing operations are only possible with your express consent. You can revoke consent at any time with effect for the future. An informal notification by email is sufficient. The lawfulness of data processing carried out until revocation remains unaffected.

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of a data protection violation, you have the right to lodge a complaint with the competent supervisory authority. The competent authority is the data protection officer of the federal state in which our company is based.

A list of data protection officers and their contact details can be found at:

<https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html>

Right to Data Portability

You have the right to have data that we process based on your consent or in fulfillment of a contract transferred to yourself or to another responsible party in a machine-readable format, insofar as this is technically feasible.

AI-Specific Processing

To provide agentivo.ai's main functions, certain data entered by you (e.g., task descriptions, email drafts) may be processed by our AI models. We ensure that:

  • Your data is not used for training models or shared with third parties
  • Responses are generated in real-time and not permanently stored – unless you expressly save them
  • All logs are pseudonymized and used exclusively for performance monitoring and system stability

Information, Correction, Blocking, Deletion

Within the framework of legal provisions, you have the right to free information about your stored personal data, its origin and recipients, the purpose of data processing, and, if applicable, the right to correction, blocking or deletion of this data. For further questions, please contact the contact address given in the imprint.

SSL or TLS Encryption

This site uses SSL or TLS encryption for security reasons to transmit confidential content. You can recognize an encrypted connection by the address line of the browser ("https://") and by the lock symbol.

Contact Form

Data that you transmit via the contact form, including your contact details, will be stored to process your request and for possible follow-up questions. This data will not be passed on without your consent.

Processing is based on your consent (Art. 6 para. 1 lit. a GDPR). You can revoke consent at any time. The data remains with us until you request its deletion, revoke your consent, or the purpose for storage ceases to apply. Legal retention periods remain unaffected.

Account and Contact Data

We process the following personal data in the context of account use:

  • Name, email address, password hash
  • User roles and permissions
  • Activity logs for tasks, project settings, content creation
  • Messages and communication histories

Your data is stored for the duration of account use and only deleted upon request or according to legal requirements (e.g., for fraud prevention or retention obligations).

Cookies

Our website uses so-called cookies – small text files that are stored on your device. They serve user-friendliness, effectiveness and security.

Some cookies (session cookies) are automatically deleted after your browser session ends. Others remain stored until you delete them.

Modern browsers offer the ability to monitor, restrict or block cookies. With deactivated cookies, the functionality of the website may be limited.

Necessary cookies are stored based on Art. 6 para. 1 lit. f GDPR. We treat analysis cookies separately in this declaration.

Account Management Data

This includes login data, permissions and changes to your account. This data is stored during account use or according to legal requirements (e.g., for fraud prevention).

Contact Data

This includes name, phone number, email address and postal address – e.g., for account creation, appointment scheduling or marketing emails.

Transaction-related emails are based on a contract; marketing emails require your consent or legitimate interest.

Device Information

This includes, for example: IP address, device ID, user agent, device type/name, country of origin, etc. This data serves fraud prevention, administration and personalization of services – based on legitimate interest.

Location Data

We collect approximate as well as (non-personal) precise location data.

This serves, for example, to display relevant job offers and only takes place based on your consent.

Consent Management

We use a consent tool to obtain and document your consent for the following purposes:

  • Analysis functions
  • Fonts (for external integration)
  • Third-party scripts or integrations

You can change or revoke your consents at any time via the cookie settings window.

Third-Party Services

Paddle (Payment Processing and Merchant of Record)

We use Paddle.com Market Limited and its affiliates ("Paddle") as our Merchant of Record for all paid subscriptions to the Service. When you purchase or renew a paid plan, Paddle processes your payment and handles billing, invoicing, sales tax, and refunds. For these purposes, Paddle processes personal data such as your name, email address, billing address, IP address, country, and payment method information.

Paddle acts as an independent data controller for this processing under its own Buyer Terms and Privacy Notice. iseremo GmbH does not receive or store full payment card details; we only receive the limited transaction information necessary to manage your subscription and provide support (such as the type of card used, the last four digits, expiry, and billing country).

Google Fonts

The fonts are loaded locally from our servers. Should external retrieval be necessary in individual cases, this only happens with your consent.

Google reCAPTCHA

When used (e.g., to protect forms), data such as IP address and browser behavior may be transmitted to Google LLC. Their privacy policy applies:

<https://policies.google.com/privacy>

Note: agentivo.ai does not embed YouTube videos, does not use PayPal and does not load icons from external CDN providers like Font Awesome – unless this is expressly marked in the user interface.

Brevo

We use Brevo as our marketing platform. By submitting the form, you agree that the personal information you provide will be transferred to Brevo for processing in accordance with Brevo's privacy policy.

Contact for Privacy Inquiries

For questions about data protection or to exercise your rights, please contact us at:

📧 [hello@agentivo.ai](mailto:hello@agentivo.ai)
📍 Münsterstraße 126, 40476 Düsseldorf, Germany

Subprocessors

For the current list of subprocessors, see [agentivo.ai/legal/subprocessors](/legal/subprocessors).