Terms of Service

Last updated: May 9, 2026

These Terms of Service (“Terms”) govern your access to and use of the Agentivo platform (“Service”), operated by iseremo GmbH, Münsterstraße 126, 40476 Düsseldorf, Germany, registered with the Handelsregister Düsseldorf, VAT ID DE343491925 (“we”, “us”, “our”).

By creating an account or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. Service Description

Agentivo is a cloud-based platform that enables users to create, train, and deploy AI-powered chatbots and agents. The Service includes chatbot creation tools, document training capabilities, distribution channels, analytics, and related features as described on our website.

2. Account Registration

2.1. You must provide accurate and complete registration information and keep it up to date.

2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3. You must notify us immediately at hello@agentivo.ai if you become aware of any unauthorized use of your account.

2.4. You must be at least 18 years of age to use the Service.

3. Plans, Credits, and Pricing

3.1. The Service is offered under several plans (Free, Pro, and Enterprise) as described on our pricing page. Each plan includes a defined allocation of monthly credits, features, and usage limits.

3.2. Credits are consumed when AI-powered features are used. Unused credits do not roll over to the next billing period and expire at the end of each billing cycle.

3.3. We reserve the right to modify pricing, credit allocations, or plan features. We will notify you of material changes at least 30 days in advance via email. Continued use of the Service after such notice constitutes acceptance of the updated terms.

4. Payment and Billing

4.1. Paid plans are sold and processed by Paddle.com Market Limited and its affiliates (“Paddle”), which acts as our Merchant of Record. By subscribing to a paid plan, you authorize Paddle to charge your chosen payment method on a recurring monthly basis. Your payment transaction is governed by the Paddle Buyer Terms and the Paddle Refund Policy, in addition to these Terms.

4.2. Prices are stated in euros (EUR) and are exclusive of applicable taxes (including VAT, GST, and similar consumption taxes), which Paddle will calculate, add, and collect where required by law.

4.3. If a payment fails, we may suspend access to paid features until the outstanding amount is settled. We will notify you of any payment issues and provide reasonable time to resolve them before suspension.

5. Free Plan and Evaluation

5.1. The Free plan allows you to evaluate the Service at no cost before committing to a paid plan. The Free plan is subject to the usage limits described on our pricing page.

5.2. We reserve the right to modify or discontinue the Free plan at any time with reasonable prior notice.

6. Cancellation

6.1. You may cancel your paid subscription at any time through your account settings or by contacting us at hello@agentivo.ai.

6.2. Cancellation takes effect at the end of your current billing period, and you will retain access to paid features until that date. Cancellation alone does not constitute a refund request; your refund rights, including the 14-day withdrawal right, are set out in our Refund Policy.

6.3. Upon cancellation, your account will revert to the Free plan. Your data will be retained for 30 days after cancellation, during which you may export it. After this period, we may delete your data in accordance with our Privacy Policy.

7. Your Content and Data

7.1. You retain all rights to the content you upload, create, or generate through the Service (“Your Content”), including training documents, chatbot configurations, and conversation data.

7.2. You grant us a limited, non-exclusive license to host, process, and display Your Content solely for the purpose of providing the Service to you.

7.3. You are solely responsible for Your Content and for ensuring that it does not violate applicable laws or third-party rights. You must have the necessary rights and permissions to use any content you upload for training.

7.4. We do not claim ownership of AI-generated outputs created through your use of the Service. However, you acknowledge that AI outputs may not be unique and that similar outputs may be generated for other users.

8. Acceptable Use

You agree not to use the Service to:

a. violate any applicable law or regulation; b. infringe the intellectual property or other rights of any third party; c. generate, distribute, or store content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable; d. send unsolicited messages, spam, or engage in deceptive practices through chatbots deployed via the Service; e. attempt to reverse-engineer, decompile, or extract the source code of the Service; f. interfere with or disrupt the integrity or performance of the Service; g. circumvent usage limits, credit systems, or access controls; h. use the Service to develop a competing product or service.

We may suspend or terminate your account if we reasonably determine that you have violated this section.

9. AI Transparency

9.1. The Service uses artificial intelligence to generate chatbot responses. You acknowledge that AI-generated outputs may be inaccurate, incomplete, or unsuitable for specific purposes. You are responsible for reviewing and validating outputs before relying on them.

9.2. In accordance with applicable regulations, including the EU AI Act, you agree to clearly inform end-users of your chatbots that they are interacting with an AI system and not a human.

10. Intellectual Property

10.1. The Service, including its software, design, trademarks, and documentation, is and remains the property of iseremo GmbH. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

10.2. We welcome feedback and suggestions about the Service. You agree that we may use such feedback without restriction or obligation to you.

11. Availability and Support

11.1. We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

11.2. Support is provided according to your plan level: community support for Free plans, priority support for Pro plans, and dedicated SLA-based support for Enterprise plans.

12. Limitation of Liability

12.1. To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the liability.

12.2. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

12.3. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) intentional misconduct or gross negligence, or (d) any other liability that cannot be excluded or limited under applicable law, including liability for breach of essential contractual obligations (wesentliche Vertragspflichten), in which case liability is limited to the foreseeable, typically occurring damage.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party rights.

14. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR). Where we process personal data on your behalf, the terms of our Data Processing Agreement apply.

15. Term and Termination

15.1. These Terms remain in effect for as long as you have an account with us.

15.2. We may terminate or suspend your account immediately if you materially breach these Terms, including violation of the Acceptable Use section, non-payment of fees, or any use that poses a risk to the Service or other users.

15.3. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will continue to apply.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email. If you do not agree to the updated Terms, you may cancel your account before they take effect. Continued use of the Service after the effective date of the changes constitutes acceptance.

17. Right of Withdrawal

If you are a consumer within the meaning of EU Directive 2011/83/EU (or have equivalent rights under UK or other applicable law), you have a right to withdraw from your purchase within 14 days of the transaction without giving any reason. This 14-day right also applies to the first paid charge taken at the end of a free trial period. Where local law in your country provides a longer or unconditional right, the more favorable right applies. To exercise this right, please follow the process set out in our Refund Policy.

The Free plan remains available so you can evaluate the Service before subscribing.

18. Miscellaneous

18.1. Governing Law. These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, mandatory consumer protection provisions of your country of residence shall apply to the extent they provide greater protection.

18.2. Jurisdiction. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Düsseldorf, Germany, unless mandatory law provides otherwise.

18.3. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with a valid provision that comes closest to the original intent.

18.4. Entire Agreement. These Terms, together with our Privacy Policy, our Refund Policy, the Paddle Buyer Terms (which govern your payment transaction with Paddle), our Data Processing Agreement (where applicable), and any applicable Order Form, constitute the entire agreement between you and us regarding the Service.

18.5. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18.6. No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Contact

For questions about these Terms, contact us at:

iseremo GmbH Münsterstraße 126 40476 Düsseldorf, Germany

Email: hello@agentivo.ai Website: https://agentivo.ai